Terms & Conditions

Access to, and use of this website is governed by our terms and conditions. We may change our terms and conditions without giving notice. Terms and conditions applicable to any order, however placed, are those published on the website at the time the order is placed.

About Us

Contact details:
this website is owned and operated by RJ Link, trading as FavourFairy. We can be contacted at

E. mail: Contact@favourfairy.co.uk. Tel: 08458 620 526

01903 719677

Favourfairy
Units S6 & S7
Rudford Industrial Estate, Ford Lane
Ford
Nr Arundel
West Sussex
BN18 0BF

Intellectual property:

this website, it's logo, text and graphics, both in full and in part remains the property of RJ Link trading as Favourfairy4gifts. All rights are reserved. ‘Favourfairy’ and the fairy logo are registered trademarks of RJ Link and may not be reproduced or used without the express permission of the owners.

Validity:

if any part of these terms and conditions are deemed to by unenforceable, void or invalid they will be considered severable from these terms and conditions. The remainder of these terms and conditions will however still be considered valid.

You the customer promise that you are at least 18 years of age and have the legal right to enter into this agreement with us. You further promise to provide us with details to check the validity of any debit and or credit transactions and that all of the information supplied to us is true.

Refusal:

we reserve the right to refuse any order or transaction without giving notice and for whatever reason, whether or not monies have been paid.

Governing law:

the use of this website, products supplied through it and purchases are governed by English law and deemed to have occurred in mainland United Kingdom. The courts of England and Wales will have exclusive jurisdiction to hear and deal with any proceedings.;

PaymentsWe accept payment in one of the following ways:

By credit/debit card via our secure one page checkout facility with our service providers
Paypal or Sagepay. Credit card details are not held by Favourfairy.
By Paypal using your Paypal account.
Payment is also accepted by credit or debit card over the telephone.
By BACS transfer; please contact us for details.

All prices quoted are inclusive of VAT at 20 per cent. (VAT No. GB. 919 6224 09).

Shipping And Handling

Shipping and despatch:
We aim to dispatch all orders within 2 working days although some may take longer. If your order is going to be significantly delayed we will let you know. Please provide the date of the celebration when placing your order; at peak times orders may be prioritised according to when they are required and not the order in which they are received.

We will arrange delivery of your goods using the most suitable method to the address you enter when you place your order. Please ensure that this address is correct. If goods are returned to us because a) you have entered an incorrect address; or b) you have failed to collect goods from a sorting office; or c) not responded to cards left by our courier we reserve the right to charge you for re-delivery.

Mainland England, Scotland (excluding Highlands and Islands) and Wales. Normal delivery charge is £4.50.
Parcels over 1.5 kg to Highlands and Islands including Northern Ireland and the Channel Islands: £9.95.

Express delivery service is available on most items, please ask for details or select the express delivery option. There is a charge of £10.90 for this service. This is a next working day delivery service and excludes Saturday deliveries. Personalised items may take up 5 days to process, express delivery is not available on some personalised items due to the processes involved, please contact us for details. If you select express shipping on these items your order will be shipped on a next day delivery basis once it is complete.

We ship internationally to Europe. Postal charges to Europe are from £9.95 depending on country and delivery option. Deliveries over 1.5kg to Europe may be subject to a shipping surcharge. We will notify you and get agreement before shipment.

Paypal will use the current conversion rate and convert the Pounds to Euros.

We do not deliver to PO Box addresses.

CHOCOLATE SHIPMENTS:

Please ensure you provide a delivery address where someone is available to accept delivery. We are happy to deliver to an alternative address if you are out all day.

Chocolate orders of more than 1.5kg in weight will not be despatched on Fridays unless we are asked to do so. In these circumstances shipment is at the customers own risk and we accept no responsibility if the chocolates are damaged by temperature fluctuations whilst the goods are in transit.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you change your mind about your purchase goods may be returned to us - subject to the restrictions below - providing you notify us, by telephone and/or in writing within 14 days of their receipt. Goods may not be returned without prior authorisation. Goods must be returned to us in the original packaging and in a suitable condition for resale. Return postage is not refunded in this instance. The goods remain the responsibility of the customer until they are received by us - customers are advised to return all goods using a recorded delivery method.

Please note that no refunds can be given on the following items:

hand-made items, personalised items, and jewellery or food products unless they are found to be faulty or not as described. Customers ordering personalised items must ensure that the details they give to the company are correct - refunds will not be given if it is later found that the personalisation is incorrect unless it is the fault of Favour Fairy.
Damaged goods: in the event that any part of your order is damaged or missing please notify us within 7 days either by email or telephone and we will arrange for replacements to be sent to you. We do not accept liability for additional losses as a result of a fault.

We may ask you to return damaged items to us. In this event we will gladly refund any reasonable postage charges you may incur.

Back Orders

If your item is not available we will notify you. Depending on the date of your event you may choose to wait whilst we secure supply if the item is out of stock. Of course we will understand if you cannot wait and cancel.

COLOURS:

Variations in screen settings and photographic equipment means that colours seen on your screen can also be misleading. We are therefore unable to guarantee that colours on screen will exactly match any products supplied. We will not accept returns of stock in these circumstances.

Privacy Policy

Favourfairy do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Charitable donations:

Please send requests for charitable donations to contact@favourfairy.co.uk but kindly note the following.:
We support UK charities only - a charities number is required.
Donations will only be made directly to the charity concerned - we do not support individuals organising events 'in support of'..
Any or all donations are at the discretion of the owners. Please do not be offended if your request for support meets with a refusal - we get a lot of requests and it is simply not possible to support everyone.

Confectionery

supplied may contain nuts or may have been produced in an area in which nuts have been processed. A full ingredients list will be provided with all confectionery products.

Discounts and pricing:

we reserve the right to change our pricing and withdraw any discounts without notice.