Our Returns Policy
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you change your mind about your purchase goods may be returned to us - subject to the restrictions below - providing you notify us, by telephone and/or in writing within 7 days of their receipt. Goods may not be returned without prior authorisation. Goods must be returned to us in the original packaging and in a suitable condition for resale. Return postage is not refunded in this instance. The goods remain the responsibility of the customer until they are received by us - customers are advised to return all goods using a recorded delivery method.
Please note that no refunds can be given on the following items:
1.hand-made items, personalised items, and jewellery or food products unless they are found to be faulty or not as described. Customers ordering personalised items must ensure that the details they give to the company are correct - refunds will not be given if it is later found that the personalisation is incorrect unless it is the fault of Favour Fairy.
Damaged goods: in the event that any part of your order is damaged or missing please notify us within 7 days either by email or telephone and we will arrange for replacements to be sent to you. We do not accept liability for additional losses as a result of a fault.
We may ask you to return damaged items to us. In this event we will gladly refund any reasonable postage charges you may incur.
Back Orders
If your item is not available we will notify you. Depending on the date of your event you may choose to wait whilst we secure supply if the item is out of stock. Of course we will understand if you cannot wait and cancel.
