Our Service To You
At Favourfairy we offer our customers an excellent service meeting the highest possible standards.
We are happy to offer a full returns service if you are not completely satisfied with the product you purchase from us subject to our standard terms and conditions for refund.
We aim to despatch your goods within 24 hours of receipt of your order although due to the processing times of some of our personalised products this may take longer. Goods may be sent by either 1st Class post or by Royal Mail, tracked.
Your credit card details are processed securely online by Sage Pay; most major credit cards are accepted. You may also pay using your Paypal account.
Our customer service team are always happy to answer your queries or to take orders over the phone if you prefer to speak to a real person. Simply call us on:
01903 719677 or 01903 790 460 Monday to Friday 9.30 – 5.30
Outside these times please leave a message on our answer phone and we will call you back as soon as possible.